Jio Customer Care



Jio Customer Care Over the last six months, Indians have been obsessed with Jio mobile network. We have seen an unbelievable data treat on Jio. The company helmed by Mukesh Ambani has still the offer. If you take a Prime membership, you can avail the same free service for one more year.

Even without the free service, we faced issues with mobile network providers. What did you do then? Obviously, contacting the customer care is the best and easiest way.

I know you are here because you have to contact Jio customer care and you don't know any viable ways for it. Don't worry! You will get it here.

Jio Customer Care All Contact Details

Jio has multiple methods to contact their customer care team. First, we are going to have a look at the telephonic method.

Jio Customer Care Numbers For Jio Customers

If you are an existing Jio customer, you can dial the following number to get connected to their customer care executive.

Jio Customer Care Toll-Free Number: 198/ 199 (one of the two numbers)


Are you not a Jio customer? Then, you will get connected to your own customer care team on calling 198.

Have a look at the following section.

Jio Customer Care Toll Free Numbers For Other Network Users

So, you are not using Jio network, and you want to contact their customer care.

1860 893 3333- You can use this number to get details of Jio.

The same number can be used if you want to take a new connection as well.

Not always we want to take a new connection. Sometimes we need to contact Jio customer care to get some information. You may have doubts about data limits, tariff details, etc.

1800 103 8877- Dial this number to get any general info about Jio network.

As stated earlier, you can use these two numbers from any network. The best thing about these two numbers is you won't get charged anything.

Jio team has introduced a dedicated number for users of Docomo, Idea, Vodafone and BSNL. If you use any of the aforementioned networks, you should dial the number given below to contact their customer care.

Number For Tele-Verification Of Jio Sim: 1800 889 9999

In order to activate the voice calling facility, you have to go through the tele-verification. You must call 1977 from your new Jio connection for that.

Jio Customer Support via Email

What if you can't get connected to customer care using any of the numbers given above? Then, it's time to check other methods.

I recommend you send an email, describing all your issues. Jio customer care has three email ids. You should send the email to all.
According to the company, they will reply your query within 24 hours. So, wait a day or two before you go for other methods.

How To Do Live Chat with Jio Customer Care Executive

Whenever I have to contact the customer care of any company, what I look for in the first place is the availability of live chat feature. As the process doesn't take time to get our query solved, you should do the same.

In order to contact the customer care executive via live chat, you should follow the steps given below.

Step 1: First, you have to install My Jio app. (Almost every Jio user installed the app on their phone. You didn't?). If you already don't have this app, you can download it from below.

MyJio APK Download

Step 2: Once you finish installing the app on your phone, you must open it. Can't you see a Manage your account option there? Simply, tap on it.

Step 3: Ensure you are using the data connection from your Jio SIM. Most probably, you won't get signed into your account using other connections.

At this step, you will be automatically signed into your account.

Step 4: You can see a bar of options on the left side of the app interface. Open the bar and you can see a few options there.

Step 5: Of all, what we want is Jio Care. (Locate it in between Find a store or a hotspot and Feedback).

Step 6: You will get four options here; FAQs, Call now, Live chat and Service request. I hope you don't need my assistance in selecting the proper one and chat with the Jio customer care executive.

Contacting Jio Customer Care via Social Media

Jio has an active Facebook page and a Twitter account. Most of the queries they receive via these channels get answered. So, you can contact them via either of these.

Jio Twitter Handle – Just Tweet out your issue. Attach a screenshot if you have.

Jio Facebook Page – Click on Message and send your issue.

In case you don't get any reply, try tweeting out to the following Twitter profile dedicated to supporting customers.

Jio Care Twitter Handle

Jio Customer Support via Official Website

If you have already put all your efforts with the methods given above, then you have only have one option left. The official website of Jio has an option to contact the customer care team to notify them of any issue you are getting.

Visit the Jio Contact Us page (Use the link). You will get a form with a few fields. There is nothing complicated about filling those fields.

First, provide your name, email address and then, describe your issue briefly. Unless you appropriately fill all those fields, you will not get the valid send button.

Once the form filling process is completed, hit the Blue send button below. There you go! They will get back to you.

Offline Methods to Contact Jio Customer Care

Are you living in Mumbai or Pune? Jio has physical stores there. You can visit those stores to solve your issue.

Don't worry! There are tons of authorized Jio dealers all around India. Visit any such stores and tell the dealer the issue you are having. They will sort it out for you.

In case there is anything serious about your SIM, they will replace it with a new one having zero issues.

But I don't think you have to go through offline method (unless the issue needs your SIM to be replaced). All your issues can be sorted out using the methods given above.

Wrapping Up
You have got multiple methods to contact Jio customer care team. I have literally presented almost all viable methods here.

Do you have any issues or doubts? Just scroll down a bit and scribble down them into the comment section below. I will reach out to you at the earliest with a working solution.

Don't forget to share this article with your friends and followers on social media. They will thank you later for doing so.